General Policies – Butler Pet Care, LLC
At Butler Pet Care, LLC, our goal is to provide reliable, compassionate, and professional care for your pets while maintaining clear and fair policies for our clients. Below is a general overview of the key guidelines we follow:
1. Booking & Scheduling:
All services must be booked in advance to ensure availability. We recommend scheduling as early as possible, especially during holidays and peak travel seasons.
2. Cancellations:
Cancellations made 3 days (72 hours) or more before the scheduled start date will receive a credit only toward future services. Refunds are not provided for client-initiated cancellations made 3+ days in advance.
• Cancellations made within 72 hours but before the same day follow the standard cancellation guidelines and may not qualify for credit depending on sitter availability and scheduling impact.
• Same-day cancellations will not receive a credit and will not be refunded the service fee.
• Holiday bookings must be canceled at least 7 days in advance to receive a credit. Holiday bookings canceled within 7 days will forfeit the deposit or full payment
3. Payment:
Payment is due two weeks before the start of Overnight Stays and Day Sit Stays. Payment is due one week before the start of Drop-In Visits and Dog Walks.
We accept major forms of electronic payment. Invoices will be provided for your records.
4. Late Returns:
For regular overnight stays, if a client returns 6 hours or more after the original start time on the first day, an additional full day will be charged.