General Policies – Butler Pet Care, LLC
At Butler Pet Care, LLC, our goal is to provide reliable, compassionate, and professional care for your pets while maintaining clear and fair policies for our clients. Below is a general overview of the key guidelines we follow:
1. Booking & Scheduling:
All services must be booked in advance to ensure availability. We recommend scheduling as early as possible, especially during holidays and peak travel seasons.
2. Cancellations:
A 50% non-refundable deposit is required to reserve all bookings.
If a cancellation is made 72 hours (3 days) or more before the scheduled start date, any payments made beyond the non-refundable deposit will be issued as a credit toward future Butler Pet Care services.
Cancellations made less than 72 hours before the scheduled start date will forfeit all payments made and are not eligible for a credit.
Holiday bookings canceled less than 7 days before the scheduled start date will forfeit all payments made.
3. Payment:
A booking is considered confirmed only after all of the following have been completed:
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A completed Client Information Form (for new clients, if applicable).
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A Meet & Greet (when required).
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Acceptance of the Butler Pet Care Policies & Procedures.
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Payment of the required 50% non-refundable deposit.
Requested service dates are not guaranteed until the required deposit has been received. Butler Pet Care reserves the right to release unconfirmed dates to other clients if the deposit has not been paid.
Deposit Policy
A 50% non-refundable deposit is required at the time of booking for all services to reserve your requested dates.
The deposit will be applied toward the total cost of your services.
The deposit is non-refundable if the client cancels the booking. Any applicable credits will be issued in accordance with the Cancellation Policy.
Final Payment
The remaining balance is due as follows:
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Overnight Stays and Day Sits: Two (2) weeks before the scheduled start date.
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Drop-In Visits and Dog Walks: One (1) week before the scheduled start date.
If final payment is not received by the applicable due date, Butler Pet Care reserves the right to cancel the reservation and make the dates available for other clients.
Invoices
Invoices will be sent after your booking has been confirmed.
Clients are responsible for reviewing their invoice and notifying Butler Pet Care of any questions or discrepancies before the payment due date.
Any additional services requested after the original booking, including schedule changes, extra visits, mileage fees, medication fees, holiday fees, extended care, or other approved charges, will be added to the final invoice and must be paid before services begin unless otherwise agreed upon.
4. Late Returns:
For regular overnight stays, if a client returns 6 hours or more after the original start time on the first day, an additional full day will be charged.